Sign out vs canceling: what Sign out actually does (and does not)

Sign out and canceling your subscription sound similar, but they do very different things. This article explains exactly what Sign out changes, what it leaves alone, and what to do when you actually want to stop paying.

What Sign out does

Go to Settings > Your account and click Sign out. That removes the sign-in from this computer only. The app forgets the stored sign-in on this machine and shows the sign-in screen again.

Two small comforts:

• Your username stays prefilled on the sign-in screen, so getting back in next time is just your password.
• Your license and account stay untouched. Any other computer where you are signed in keeps working exactly as before.

What Sign out does not do

• It does not stop billing. Your subscription keeps charging whether or not you are signed in anywhere. Signing out of every computer changes nothing about your payment.
• It does not free up your license code. Your code stays bound to your username. There is no separate "deactivate license" action in the app.
• It does not affect other machines. Each computer's sign-in is independent.

If you want to stop paying

Cancel the subscription itself - that is the only thing that stops billing. Once the cancellation goes through, the license is paused: the app shows a notice that your license is paused, with a Renew button if you change your mind later. Nothing on your computer is deleted, and renewing later picks up right where you left off with one click of Check again - no new code, no reactivation.

If you want to move the license to a new username

There is no self-serve way to move a license code to a different username. The code is bound to the account it was activated with. If you need an account change like this, email the help desk and a person will sort it out.

Good to know

• Signing out is safe and reversible. Signing back in takes seconds and loses nothing - your work stays on the machine.
• If you are handing the computer to someone else or sending it for repair, Sign out is the right move. Your account stays yours; the machine just no longer has access.

Still stuck? Email bookedsolid@kivimedia.freshdesk.com and a person will help.