How do I cancel my Booked Solid OS subscription? (including when my license is already paused)

You want your Booked Solid OS subscription stopped for good. This article shows how to ask for that, what we need from you, and what to expect afterwards, including when the license already shows as paused.

How to cancel

There is no cancel button inside the app. Cancellation goes through support, and a person handles it.

1. Email bookedsolid@kivimedia.freshdesk.com, or use the support chat on the Booked Solid website.
2. Write from the email address you bought with, or name the username your license is under.
3. Say plainly that you want to cancel the subscription.
4. If the app already shows Your license is paused., say that too. A paused license can come from a failed payment as well as a cancellation, so we check what is actually active on your account rather than assume.

If you are canceling for someone else, such as a client or a team member, write from the address on the license or name that username, so the right account is found on the first pass.

What Sign out does not do

Signing out removes the sign-in from one computer only. It does not stop billing. Canceling the subscription is the only thing that does. See Sign out vs canceling: what Sign out actually does (and does not).

What happens after you cancel

• Your license is paused. The app stops at its sign-in screen with Your license is paused. and a Renew button.
• Nothing on your computer is deleted. Your leads, drafts and settings stay where they are.
• If you change your mind later, click Renew, finish the payment, then click Check again. You do not need a new license code.

The full walk-through of the pause and renewal is in When a payment fails or you cancel: the license pause and renewal, start to finish.

Money already charged

Canceling stops future charges. It does not refund a charge already taken. Who can refund you depends on who took the payment, and that is explained in Refunds: who processes yours, and what happens if the original vendor already refunded you.

Good to know

Your business data is yours. Your leads, your memory brain and your ledger stay on your computer and you can keep them. Only the tools we built lock when the subscription ends.

Still stuck? Email bookedsolid@kivimedia.freshdesk.com and a person will help.