Your license key and the Green Room

The access email

The moment you buy, an email goes out to your purchase address. Skill buyers get an access key and a welcome note. Desk and Autopilot buyers get a license key for the desktop app. It normally lands within a couple of minutes.

Signing in to the Green Room

The Green Room is the owners hub at booked.kivimedia.co/green-room. It is for owners only, and there is no password and no new account to create.

1. Open booked.kivimedia.co/green-room.
2. Enter the email from your receipt. It must be the email you bought with.
3. We email you a 6-digit sign-in code. Give it a minute and check spam too.
4. Type the code in. Each code works for 15 minutes, and a correct code unlocks the room for 30 days on that device.

Nothing arrived after a minute or two? Use the Send a fresh code button. We send one code per minute at most, so give it a moment before asking again. Not sure which email you bought with? Look for your Booked Solid receipt in your inbox.

Where the skill download lives

DJ and AV owners see a card in the Green Room called The DJ and AV skill edition. That is the complete download for your own AI assistant: a START HERE guide plus the skill file. Setup takes about 2 minutes. The Green Room always keeps your newest download, so come back to the same card for updates.

Where your license key lives

Desk and Autopilot owners activate the desktop app with a license key.

• It arrives by email right after purchase.
• You can also reveal it inside the Green Room. For your security the page shows it exactly once, and the moment you reveal it a backup copy is emailed to you, so you cannot lose it.
• Already revealed it? Search your inbox for Booked Solid license.

If the email never arrived

1. Give it a couple of minutes. Delivery is fast but not instant.
2. Check your spam or junk folder for anything from Booked Solid.
3. Make sure you are looking in the inbox of the exact email you used at checkout.
4. Still nothing? Reply to any Booked Solid email, or write to bookedsolid@kivimedia.freshdesk.com, and a person will sort it. You can also reach us any time at booked.kivimedia.co/support.