Troubleshooting (33)

Troubleshooting

Sign in and fix a failed sign-in

Modified on Sun, 26 Jul at 9:35 AM
"Your license is paused" or license revoked - how to get back in

Modified on Sat, 11 Jul at 10:30 AM
Send us a support bundle: it is in Settings, not under "Help me"

Modified on Tue, 4 Aug at 1:28 PM
Grant microphone and screen permissions on Mac

Modified on Sat, 11 Jul at 10:30 AM
A Studio creation failed or did not produce a result

Modified on Sun, 12 Jul at 6:29 PM
"That license code was not found or is already in use": the three causes

Modified on Sat, 11 Jul at 6:53 PM
The app signed me out by itself: the honest reasons why

Modified on Sat, 11 Jul at 6:53 PM
Sign-in stuck or "on hold": when this computer cannot save your account

Modified on Sat, 11 Jul at 6:53 PM
"Your saved keys couldn't be unlocked on this machine": fixing keys after a computer change

Modified on Sat, 11 Jul at 6:53 PM
The app went blank or froze: how to recover without losing work

Modified on Sat, 11 Jul at 6:53 PM